Terms of Service

Last Updated: 8/11/2024

 

This Privacy Policy outlines how Viva Health Hub (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vivhealthhub.com.au (the "Site") or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy. Please read this Privacy Policy thoroughly. By using and accessing any Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing any Services.

 

Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources over the past 12 months. The information we collect and how we use it varies based on your interactions with us. In addition to the specific uses outlined below, we may utilise the information we gather to communicate with you, deliver the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend our Services and rights.

 

What Personal Information We Collect

The types of personal information we gather depend on how you engage with our Site and utilise our Services. When we refer to "personal information," we mean information that identifies or relates to you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You

Information that you provide directly through our Services may include:

  • Basic Contact Information: Your name, address, phone number, and email.
  • Order Information: Your name, billing address, shipping address, payment confirmation details, email address, and phone number.
  • Account Information: Your username, password, and security questions.
  • Shopping Information: Items you view, add to your cart, or save to your wishlist.
  • Customer Support Information: Any details you choose to share in communications with us.

Some features of our Services may require you to provide certain information directly. While you can choose not to provide this information, doing so may limit your access to these features.

 

Information We Collect Through Cookies

We also automatically collect certain data about your interaction with the Services ("Usage Data"). This may involve using cookies, pixels, and similar technologies ("Cookies"). Usage Data can include details about how you access and use our Site and your account—such as device type, browser type, network connection details, IP address, and other relevant interaction data.

 

Information We Obtain from Third Parties

We may receive information about you from third parties such as vendors and service providers who collect data on our behalf. Examples include:

  • Companies that support our Site and Services.
  • Payment processors that collect payment details (e.g., bank account or credit card information) necessary for processing your transactions.
  • When you visit our Site or interact with emails we send or advertisements displayed by us or third parties.

Any data obtained from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies.

 

How We Use Your Personal Information

Providing Products and Services:
We use your personal information to deliver services as part of our agreement with you. This includes processing payments, fulfilling orders, sending notifications related to your account or transactions (such as purchases or returns), managing your account effectively, arranging shipping logistics for orders placed through our site.

Marketing and Advertising:
Your personal information may be utilised for marketing purposes such as sending promotional communications via email or text message. This may involve tailoring advertisements for products or services based on your preferences.

Security and Fraud Prevention:
We use your personal information to detect and prevent fraudulent activities or other illegal actions. If you register an account with us, it is crucial to keep your login credentials secure. Please do not share your username or password with anyone else; if you suspect unauthorised access to your account, contact us immediately.

Communicating with You:
Your personal information helps us provide customer support and improve our Services. This is essential for maintaining effective communication and a positive relationship between us.

 

Cookies

Like many websites, Viva Health Hub uses Cookies on its Site. For specific details about the Cookies we utilise in connection with our services powered by Shopify, please refer to Shopify’s Cookie Policy. Cookies assist us in enhancing user experience by remembering preferences and analysing usage patterns.Most web browsers accept Cookies by default; however, users can configure their browser settings to remove or reject Cookies if desired. Please be aware that disabling Cookies may negatively impact user experience and functionality of certain features on our Site.

 

How We Disclose Personal Information

Under certain circumstances outlined below, we may share your personal information with third parties:

  • With vendors who provide services on our behalf (e.g., IT management services).
  • With business partners for marketing purposes.
  • When you consent to share specific data with third parties.
  • Within our corporate group for business operations.
  • In connection with business transactions such as mergers.
  • To comply with legal obligations or protect rights associated with our Services.

User Generated Content

Our Services may allow you to post product reviews or other user-generated content. If you submit content publicly through our Services, it becomes accessible to anyone. We cannot control who accesses this information nor ensure its security once shared publicly.

 

Third-Party Websites and Links

Our Site may contain links to external websites operated by third parties. If you navigate away from our Site through these links, please review their privacy policies as we are not responsible for their practices.

 

Children’s Data

Our Services are not intended for children under 16 years old. If a parent or guardian believes that their child has provided us with personal information without consent, they should contact us so that we can take appropriate action.

 

Security and Retention of Your Information

While no security measures are perfect or entirely impenetrable, we strive to protect your personal information. Please avoid using unsecured channels when communicating sensitive data.The duration for which we retain your personal information depends on various factors including legal obligations and whether it is necessary for maintaining your account.

 

Your Rights and Choices

Depending on local laws applicable in your area, you may have rights regarding your personal information including:

  • Right to Access: Request access to personal data held about you.
  • Right to Delete: Request deletion of personal data.
  • Right to Correct: Request correction of inaccurate data.
  • Right of Portability: Request a copy of your data in a structured format.

You can exercise these rights by contacting us using the provided contact details below.

 

Complaints

If you have concerns regarding how we handle your personal data, please reach out using the contact details provided below. Depending on local regulations applicable in your area, you may also have the right to escalate complaints regarding our practices.

 

International Users

Please note that personal data may be transferred outside of your country for processing purposes including in the United States. If transferring data outside Europe occurs without adequate protection measures in place as defined by relevant laws.

 

Contact Us

For any questions regarding our privacy practices or this Privacy Policy—or if you'd like to exercise any rights available to you—please contact us at 0483 901 360 or email info@vivahealthhub.com.au. This rewritten privacy policy maintains the original structure while altering wording for uniqueness while ensuring clarity regarding privacy practices at Viva Health Hub!